Responsible Play Policy

At Rookie, we believe that playing should be fun, entertaining, and safe. While the Rookie platform operates as a sweepstakes promotional model and does not constitute real money gambling, we recognize that some individuals may experience difficulties maintaining healthy play habits. We are committed to providing a safe and responsible environment for all players.

1. Our Commitment

Rookie is committed to:

• Providing transparent and fair gaming experiences through our provably fair system
• Offering a comprehensive set of tools to help players manage their gameplay
• Preventing underage access to the platform
• Training our staff to recognize and respond to signs of problem play behavior
• Supporting players who may be experiencing difficulties
• Continuously improving our responsible play measures
• Complying with all applicable responsible play regulations in every jurisdiction where we operate

2. Responsible Play Tools

2.1 Purchase Limits

You can set limits on your Gold Coin purchases:

• Daily Limit: Maximum amount per day
• Weekly Limit: Maximum amount per week
• Monthly Limit: Maximum amount per month

Navigate to Account Settings → Responsible Play → Purchase Limits. Decreasing a limit takes effect immediately. Increasing a limit requires a 72-hour cooling-off period.

2.2 Session Time Limits

Choose a maximum session duration (e.g., 30 minutes, 1 hour, 2 hours, 4 hours). When you reach your limit, you will be notified and automatically logged out. Configure in Account Settings → Responsible Play → Session Limits.

2.3 Activity Reminders

Periodic pop-up notifications remind you how long you've been playing and your net activity during the session. Default interval: every 60 minutes. Customizable to a minimum of 15 minutes in Account Settings.

2.4 Reality Checks

In addition to activity reminders, reality check notifications display total time played, total coins played, and win/loss summary. These pause gameplay and require acknowledgment before continuing.

2.5 Cool-Off Periods (Temporary Breaks)

If you need a break, activate a cool-off period:

• 24 hours
• 48 hours
• 72 hours
• 7 days
• 14 days
• 30 days

During a cool-off: you cannot log in; you will not receive marketing; your balances are preserved; the period cannot be shortened once activated. Navigate to Account Settings → Responsible Play → Take a Break.

2.6 Self-Exclusion

For longer breaks:

• 6 months
• 1 year
• 3 years
• 5 years
• Permanent (indefinite)

During self-exclusion: your Account is fully deactivated; you cannot log in, play, or purchase; you will not receive marketing; you are blocked from creating new Accounts; pending Prize redemptions continue processing; self-exclusion cannot be reversed during the selected period.

To self-exclude: Account Settings → Responsible Play → Self-Exclusion, or contact responsibleplay@rookie.gg, or send a written request. We will process within 24 hours.

2.7 Account Closure

You may close your Account at any time via Customer Support. If the closure relates to responsible play concerns, please indicate this so we can remove you from marketing lists, flag your Account to prevent reopening, and provide support resources.

3. Self-Assessment

If you're unsure whether your play habits are healthy, consider these questions:

1. Do you spend more time or money on the platform than you intended?
2. Have you tried to cut back but found it difficult to stop?
3. Do you feel restless, irritable, or anxious when not playing?
4. Do you play to escape problems or relieve negative feelings?
5. Have you lied to others about how much time or money you spend?
6. Have you borrowed money or sold possessions to fund purchases?
7. Has your play caused problems in relationships, work, or education?
8. Do you feel a need to play with larger amounts for the same excitement?
9. Have you returned to play to try to recover from a loss?
10. Do you neglect important responsibilities because of play?

If you answered "yes" to two or more, we encourage you to use our tools and consider reaching out to a support organization listed below.

4. Protecting Minors

4.1 Age Verification

All users must meet the minimum age requirement for their jurisdiction. We verify age during registration and may request additional documentation. Accounts operated by minors will be immediately closed with all associated currency and Prizes forfeited.

4.2 Parental Controls

We encourage parents and guardians to monitor internet activity, use parental control software, keep credentials secure, and educate minors about risks. Recommended tools:

• Net Nanny
• Qustodio
• Bark
• Kaspersky Safe Kids

4.3 Reporting

If you believe a minor is using the platform, contact responsibleplay@rookie.gg immediately.

5. Problem Play Resources

5.1 International

Organization	Contact
Gamblers Anonymous	gamblersanonymous.org
GamCare	gamcare.org.uk / 0808 8020 133
Gambling Therapy	gamblingtherapy.org

5.2 United States

Organization	Contact
National Council on Problem Gambling	1-800-522-4700 (24/7)
NCPG Online Chat	ncpgambling.org/chat
SAMHSA Helpline	1-800-662-4357 (24/7)
Crisis Text Line	Text HOME to 741741

5.3 Canada

Organization	Contact
ConnexOntario	1-866-531-2600 (24/7)
Responsible Gambling Council	responsiblegambling.org
Alberta Gambling Helpline	1-866-332-2322 (24/7)
BC Gambling Helpline	1-888-795-6111 (24/7)

5.4 Mexico

Organization	Contact
Línea de la Vida (CONADIC)	800-911-2000 (24/7)
Jugadores Anónimos México	jugadoresanonimos.org.mx

5.5 Brazil

Organization	Contact
CVV (Centro de Valorização da Vida)	188 / cvv.org.br (24/7)
Jogadores Anônimos	jogadoresanonimos.org.br

5.6 Colombia

Organization	Contact
Línea 106	106 (24/7)
Ministerio de Salud	minsalud.gov.co

5.7 Peru

Organization	Contact
Línea 113 (MINSA)	113 (24/7)
CEDRO	cedro.org.pe

5.8 India

Organization	Contact
iCall (TISS)	9152987821 (Mon-Sat 8am-10pm IST)
Vandrevala Foundation	1860-2662-345 (24/7)
NIMHANS	080-46110007

6. Our Internal Safeguards

6.1 Staff Training

All staff receive training on recognizing signs of problem play, responding empathetically, directing players to tools and resources, handling self-exclusion requests, and maintaining confidentiality.

6.2 Behavioral Monitoring

We employ automated systems to monitor for concerning patterns including: significant increases in purchase frequency or amounts, extended play sessions, rapid escalation of bet sizes, patterns consistent with chasing losses, and erratic activity. When detected, we may send proactive reminders, recommend limits, or temporarily restrict Accounts.

6.3 Marketing Restrictions

• No marketing to self-excluded players or those on cool-off
• No targeting of individuals who have expressed concern about play habits
• No misleading language suggesting guaranteed winnings
• All marketing includes responsible play messaging

6.4 Game Design Principles

• Clear display of Coin Type and bet amounts at all times
• Easy access to session statistics and game history
• No features that obscure the passage of time
• Provably fair system ensuring transparent outcomes

7. Self-Exclusion Enforcement

7.1 Technical Enforcement

When you self-exclude: your Account is deactivated; login is blocked; new Account creation with the same details is blocked; all game API access is revoked; marketing is permanently suppressed for the duration.

7.2 Reinstatement

Temporary self-exclusion (6 months–5 years): Not automatically reinstated. You must contact Customer Support, and a 24-hour cooling-off period applies before reactivation.

Permanent self-exclusion: Reinstatement may only be considered after 12 months, requires comprehensive review, and is not guaranteed.

8. Contact Us

Emergency: If you or someone you know is in crisis, please contact your local emergency services (911 in the US, 112 in the EU, 190 in Brazil, 123 in Colombia, 105 in Peru, 112 in India) or the crisis resources listed in Section 5.

Remember: Playing should be fun. If it stops being fun, it's time to take a break.